Refund policy

Please email support@redbloom.co for all support inquiries

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Customer is required to show proof of damages of the specific product (jars) not just the shipping box. We will ship out replacements for ONLY the damaged products. We are unable to replace entire shipments if the receiver throws out the undamaged products.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
For damages only, if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Due to food safety reasons, we cannot accept product returns. All sales are final.